This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Sent folder is full so unable to send message, but sent folder is nearly empty and has been repaired / compacted?

  • 2 replies
  • 1 has this problem
  • 8 views
  • Last reply by sfhowes

blatini
blatini
more options

Unlike the other thread in which this was resolved by compacting folders, this still has not resolved the issue. I have updated Thunderbird, repaired and compacted the folder with no results.

Is there another place I can compact from that might be more robust other than just right clicking the folder and selecting Compact?

Any help is greatly appreciated. Thank you.

Unlike the other thread in which this was resolved by compacting folders, this still has not resolved the issue. I have updated Thunderbird, repaired and compacted the folder with no results. Is there another place I can compact from that might be more robust other than just right clicking the folder and selecting Compact? Any help is greatly appreciated. Thank you.

All Replies (2)

blatini
blatini Question owner
more options

Top - Any ideas outside of completely reinstalling Thunderbird?bold text

sfhowes
sfhowes
  • Top 10 Contributor
more options

You could try rebuilding the Sent folder according to these instructions:

http://kb.mozillazine.org/Compacting_folders#Real_fix

Essentially, you copy the messages to another folder, exit TB, delete Sent and Sent.msf, then restart TB to have a new Sent folder created automatically.