We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was closed and archived. Please ask a new question if you need help.

My Thunderbird email crashed on Tuesday, cannot seem to find anyone to help me.

  • 3 replies
  • 1 has this problem
  • 2 views
  • Last reply by Matt

MelissaCW
MelissaCW
more options

I continue to get the error message "Cannot find the Mozilla Runtime" What does this mean ? How can my email be retrieved ?

I continue to get the error message "Cannot find the Mozilla Runtime" What does this mean ? How can my email be retrieved ?

All Replies (3)

christ1
christ1
  • Top 25 Contributor
more options

Is this the exact error message?

MelissaCW
MelissaCW Question owner
more options

MelissaCW said

I continue to get the error message "Cannot find the Mozilla Runtime" What does this mean ? How can my email be retrieved ?

Yes, this is exactly what the message is. It is in a little box with Thunderbird at the top. The same message appears when I click on the Mizilla/Firefox internet icon, it has Firefox at the top, but same message.

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

closed in favor of the discussion here https://support.mozilla.org/en-US/questions/1054954