Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Why is Thunderbird running very slow on Windows 7 CAUSE: McAfee

  • 3 replies
  • 18 have this problem
  • 11 views
  • Last reply by christ1

ken31756
ken31756
more options

Installed Thunderbird ver 31.6.0 on my desktop Windows 7 Home Premium, SP1, 32bit, 4G ram, Intel i5 2.66 GHz, a few months ago and it ran great at first. Now that I've used it awhile it has slowed down considerably. All functions of Thunderbird are slow, clicking to highlight a group of messages, deleting even just a single message, opening a message, etc. It has compacted the folders several times, and I do not have a large number of stored messages (maybe total of all folders including trash, spam, sent, etc is around 500). I am running McAfee Anit-Virus which does scan email attachments.

Has there been reports of slow performance with Thunderbird on Win7? Perhaps my problem is caused by McAfee? Thoughts, suggestions are welcomed, Thank you, Ken

Installed Thunderbird ver 31.6.0 on my desktop Windows 7 Home Premium, SP1, 32bit, 4G ram, Intel i5 2.66 GHz, a few months ago and it ran great at first. Now that I've used it awhile it has slowed down considerably. All functions of Thunderbird are slow, clicking to highlight a group of messages, deleting even just a single message, opening a message, etc. It has compacted the folders several times, and I do not have a large number of stored messages (maybe total of all folders including trash, spam, sent, etc is around 500). I am running McAfee Anit-Virus which does scan email attachments. Has there been reports of slow performance with Thunderbird on Win7? Perhaps my problem is caused by McAfee? Thoughts, suggestions are welcomed, Thank you, Ken

Modified by Wayne Mery

Chosen solution

Good. Can you then mark the thread as 'Solved' please? Thank you.

Read this answer in context 👍 3

All Replies (3)

christ1
christ1
  • Top 25 Contributor
more options
Perhaps my problem is caused by McAfee?

It is. https://wiki.mozilla.org/Thunderbird:Testing:Antivirus_Related_Performance_Issues#McAfee

ken31756
ken31756 Question owner
more options

ken31756 said

Installed Thunderbird ver 31.6.0 on my desktop Windows 7 Home Premium, SP1, 32bit, 4G ram, Intel i5 2.66 GHz, a few months ago and it ran great at first. Now that I've used it awhile it has slowed down considerably. All functions of Thunderbird are slow, clicking to highlight a group of messages, deleting even just a single message, opening a message, etc. It has compacted the folders several times, and I do not have a large number of stored messages (maybe total of all folders including trash, spam, sent, etc is around 500). I am running McAfee Anit-Virus which does scan email attachments. Has there been reports of slow performance with Thunderbird on Win7? Perhaps my problem is caused by McAfee? Thoughts, suggestions are welcomed, Thank you, Ken

Thank you for the reply and link. I followed the steps in the article and it resolved the slowness issues. Thanks again :)

christ1
christ1
  • Top 25 Contributor
more options

Chosen Solution

Good. Can you then mark the thread as 'Solved' please? Thank you.