This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was closed and archived. Please ask a new question if you need help.

Can't play Vines, Instagram videos, or gifs on Twitter using Firefox 37.0.1

  • 1 reply
  • 1 has this problem
  • 4 views
  • Last reply by guigs

more options

In the case of Vines and Instagram videos, the audio will play but the video won't. On Twitter, scrolling over gifs/Vines turns them black and/or they do not play.

My Flash Player is updated. In about:config, media.windows-media-foundation.enabled is set to true. I've tried setting to false, which just turns off the audio, and switching it back to true, which does nothing. I've reset Firefox. I've re-downloaded it. Nothing seems to be working.

Solutions?

Edit: Restarting in SafeMode makes it work, so it must be one of the add ons.

Edit #2: Figured it out. For those who have the same problem, so to Options -->Advanced --> General and uncheck the Use Hardware Acceleration Where Available box.

In the case of Vines and Instagram videos, the audio will play but the video won't. On Twitter, scrolling over gifs/Vines turns them black and/or they do not play. My Flash Player is updated. In about:config, media.windows-media-foundation.enabled is set to true. I've tried setting to false, which just turns off the audio, and switching it back to true, which does nothing. I've reset Firefox. I've re-downloaded it. Nothing seems to be working. Solutions? Edit: Restarting in SafeMode makes it work, so it must be one of the add ons. Edit #2: Figured it out. For those who have the same problem, so to Options -->Advanced --> General and uncheck the Use Hardware Acceleration Where Available box.

Modified by user695207

Chosen solution

Hi hakmacpace, I am happy to hear that you have solved your issue, I will lock your thread. Please feel free to ask more questions if they come up.

Read this answer in context 👍 0

All Replies (1)

more options

Chosen Solution

Hi hakmacpace, I am happy to hear that you have solved your issue, I will lock your thread. Please feel free to ask more questions if they come up.