This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

We are receiving a "Secure Connection Failed" error message when using Firefox Version 37.01. What is the remedy?

  • 3 replies
  • 12 have this problem
  • 18 views
  • Last reply by cor-el

more options

We have multiple websites that do not launch now as a result of the recent upgrade from Firefox version 36.04 to version 37.01. We received "Secure Connection Failed" error messages which indicate that the connection was interrupted while the page was loading, and that the page you are trying to view cannot be shown because the authenticity of the received data could not be verified. Please explain why this is happening, and if a fix will be issued soon by Mozilla, as everything was operating normally prior to the most recent Firefox upgrade. Alternatively, please identify browser settings that can/should be changed in order for Firefox to access these basic Internet sites (that are completely accessible using other browsers such as IE and Google Chrome). Thank you.

We have multiple websites that do not launch now as a result of the recent upgrade from Firefox version 36.04 to version 37.01. We received "Secure Connection Failed" error messages which indicate that the connection was interrupted while the page was loading, and that the page you are trying to view cannot be shown because the authenticity of the received data could not be verified. Please explain why this is happening, and if a fix will be issued soon by Mozilla, as everything was operating normally prior to the most recent Firefox upgrade. Alternatively, please identify browser settings that can/should be changed in order for Firefox to access these basic Internet sites (that are completely accessible using other browsers such as IE and Google Chrome). Thank you.

All Replies (3)

more options
more options

rahuldecoded said

https://support.mozilla.org/en-US/kb/secure-connection-failed-error-message

FYI, I work with the original poster. I looked at the suggestions on that page but none were the issue. Then I found this thread:

https://support.mozilla.org/en-US/questions/1056488

And that appears to be the problem we and others are having.

more options

Note that there is a button in the bottom right corner of the error page to report the error. You can also contact the website to ask them to look into this issue.