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We are receiving a "Secure Connection Failed" error message when using Firefox Version 37.01. What is the remedy?

  • 3 replies
  • 12 have this problem
  • 18 views
  • Last reply by cor-el

bridgechamber719
bridgechamber719
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We have multiple websites that do not launch now as a result of the recent upgrade from Firefox version 36.04 to version 37.01. We received "Secure Connection Failed" error messages which indicate that the connection was interrupted while the page was loading, and that the page you are trying to view cannot be shown because the authenticity of the received data could not be verified. Please explain why this is happening, and if a fix will be issued soon by Mozilla, as everything was operating normally prior to the most recent Firefox upgrade. Alternatively, please identify browser settings that can/should be changed in order for Firefox to access these basic Internet sites (that are completely accessible using other browsers such as IE and Google Chrome). Thank you.

We have multiple websites that do not launch now as a result of the recent upgrade from Firefox version 36.04 to version 37.01. We received "Secure Connection Failed" error messages which indicate that the connection was interrupted while the page was loading, and that the page you are trying to view cannot be shown because the authenticity of the received data could not be verified. Please explain why this is happening, and if a fix will be issued soon by Mozilla, as everything was operating normally prior to the most recent Firefox upgrade. Alternatively, please identify browser settings that can/should be changed in order for Firefox to access these basic Internet sites (that are completely accessible using other browsers such as IE and Google Chrome). Thank you.

All Replies (3)

rahuldecoded
rahuldecoded
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https://support.mozilla.org/en-US/kb/secure-connection-failed-error-message

fornalskyd
fornalskyd
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rahuldecoded said

https://support.mozilla.org/en-US/kb/secure-connection-failed-error-message

FYI, I work with the original poster. I looked at the suggestions on that page but none were the issue. Then I found this thread:

https://support.mozilla.org/en-US/questions/1056488

And that appears to be the problem we and others are having.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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Note that there is a button in the bottom right corner of the error page to report the error. You can also contact the website to ask them to look into this issue.