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Can I speak to a real person?

  • 2 replies
  • 3 have this problem
  • 2 views
  • Last reply by FredMcD

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Your system invited me to update firefox. I did so. It has now lost my bookmarks. I followed the restore instructions but end with an error message "unable to process the backup file"

Your system invited me to update firefox. I did so. It has now lost my bookmarks. I followed the restore instructions but end with an error message "unable to process the backup file"

Modified by user633449

Chosen solution

Hi,

The people who answer questions here, for the most part, are other Firefox users volunteering their time (like me), not Mozilla employees or Firefox developers.

If you want to leave feedback for Firefox developers, you can go to the Firefox Help menu and select Submit Feedback... or use this link. Your feedback gets collected at http://input.mozilla.org/, where a team of people read it and gather data about the most common issues.

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Chosen Solution

Hi,

The people who answer questions here, for the most part, are other Firefox users volunteering their time (like me), not Mozilla employees or Firefox developers.

If you want to leave feedback for Firefox developers, you can go to the Firefox Help menu and select Submit Feedback... or use this link. Your feedback gets collected at http://input.mozilla.org/, where a team of people read it and gather data about the most common issues.

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