This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

I have access to adobe acrobat-create pdf 2.0 on pc, but can not access on lap top.

  • 1 reply
  • 2 have this problem
  • 1 view
  • Last reply by FredMcD

sonnylisten
sonnylisten
more options

I would like to convert web page to a pdf file. adobe acrobat-create pdf 2.0 was perfect but I cannot access the program on my lap top. which add on should I use.

I would like to convert web page to a pdf file. adobe acrobat-create pdf 2.0 was perfect but I cannot access the program on my lap top. which add on should I use.

All Replies (1)

FredMcD
FredMcD
more options

First, start with this;

Your System Details shows;

Installed Plug-ins

Adobe PDF Plug-In For Firefox and Netscape 15.7.20033 Adobe PDF Plug-In For Firefox and Netscape 11.0.10

Adobe Shockwave for Director Netscape plug-in, version 12.0.4.144 Adobe Shockwave for Director Netscape plug-in, version 12.1.2.152

Having more than one version of a program may cause issues.

Flash; Grab the uninstaller from here: Uninstall Flash Player | Windows Uninstall Flash Player | Mac Then reinstall the latest version.

Flash Player Version 17.0.0.169
https://www.adobe.com/products/flashplayer/distribution3.html Shockwave Director Version 12.1.7.157 http://get.adobe.com/shockwave/