Mozilla VPN is currently experiencing an outage. Our team is actively working to resolve the issue. Please check the status page for real-time updates. Thank you for your patience.

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

account vanishing from left side of screen

  • 2 replies
  • 1 has this problem
  • 2 views
  • Last reply by joebarbish

joebarbish
joebarbish
more options

I had 3 email accounts defined. They showed up with there folders on the left side of the screen. I then tried to add a fourth account the 3rd account vanished is if it was removed and the new fourth account does not show on the left side at all. All most like it don't exist. But when I use the menu option [file-get new messages for] the pop up window shows the 4th account is there. Or I can click on one of the account names on the left side then [view setting for this account] and in the window on the left I see the 4th account. I the screen shot talking about the bob account.

How do I get the main screen to show al accounts in the left side window?

I had 3 email accounts defined. They showed up with there folders on the left side of the screen. I then tried to add a fourth account the 3rd account vanished is if it was removed and the new fourth account does not show on the left side at all. All most like it don't exist. But when I use the menu option [file-get new messages for] the pop up window shows the 4th account is there. Or I can click on one of the account names on the left side then [view setting for this account] and in the window on the left I see the 4th account. I the screen shot talking about the bob account. How do I get the main screen to show al accounts in the left side window?
Attached screenshots

Chosen solution

I already had xp configured to show hidden system files and folders. My xp Thunderbird doesn't have [help > Troubleshooting] option. Each account local Directory has been changed to C:\Documents and Settings\King\My Documents\Thunderbird_Mail\jail1-119.web-hosting.com This way I can backup the mail directories for each account. Also for backup purposes I also copied C:\Documents and Settings\King\Application Data\Thunderbird\Profiles\e5hjmse7.default directory tree to My Documents. To correct the problem I just copied the backed up 5hjmse7.default directory tree to it original path location and everything was back to normal. Thunderbird needs a bkup option that saves those hidden config and email directories to my documents.

Read this answer in context 👍 0

All Replies (2)

Toad-Hall
Toad-Hall
  • Top 10 Contributor
more options

Try this: make hidden files and folders visible

The AppData folder is folder is a hidden folder; to show hidden folders, open a Windows Explorer window and choose "Organize → Folder and Search Options → Folder Options → View (tab) → Show hidden files and folders"

In Thunderbird

  • Help > TRoubleshooting Information
  • click on 'Show folder' button
  • a new window opens showing Profile folder name
  • Close thunderbird now - this is important
  • scroll down, locate and delete this file: foldertree.json

Restart Thunderbird

Report back on results.

joebarbish
joebarbish Question owner
more options

Chosen Solution

I already had xp configured to show hidden system files and folders. My xp Thunderbird doesn't have [help > Troubleshooting] option. Each account local Directory has been changed to C:\Documents and Settings\King\My Documents\Thunderbird_Mail\jail1-119.web-hosting.com This way I can backup the mail directories for each account. Also for backup purposes I also copied C:\Documents and Settings\King\Application Data\Thunderbird\Profiles\e5hjmse7.default directory tree to My Documents. To correct the problem I just copied the backed up 5hjmse7.default directory tree to it original path location and everything was back to normal. Thunderbird needs a bkup option that saves those hidden config and email directories to my documents.