This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Gray loading screen on youtube videos

  • 2 replies
  • 2 have this problem
  • 101 views
  • Last reply by FredMcD

patriots1812
patriots1812
more options

When i try to play YouTube videos, there is just a gray screen in the video box and the loading icon just continually spins. When I pause it, the loading icon goes away. There is no error message. YouTube videos work on Chrome. It is not a black screen, it is clearly gray. YouTube updated or something, and I think it might have something to do with this

When i try to play YouTube videos, there is just a gray screen in the video box and the loading icon just continually spins. When I pause it, the loading icon goes away. There is no error message. YouTube videos work on Chrome. It is not a black screen, it is clearly gray. YouTube updated or something, and I think it might have something to do with this

Chosen solution

Hello there,

I suggest trying the "Refresh Firefox" feature which usually fixes most problems. https://support.mozilla.org/en-US/kb/refresh-firefox-reset-add-ons-and-settings

The "Refresh" feature works by creating a new profile folder for you while saving your most important data.

If the above won't work then you can go ahead and reinstall Firefox.

Give those steps a try and see if the issue still persists!

Hope this helps!

Read this answer in context 👍 1

All Replies (2)

Machine Master
Machine Master
more options

Chosen Solution

Hello there,

I suggest trying the "Refresh Firefox" feature which usually fixes most problems. https://support.mozilla.org/en-US/kb/refresh-firefox-reset-add-ons-and-settings

The "Refresh" feature works by creating a new profile folder for you while saving your most important data.

If the above won't work then you can go ahead and reinstall Firefox.

Give those steps a try and see if the issue still persists!

Hope this helps!

FredMcD
FredMcD
more options

Refresh Firefox {web link} is a LAST RESORT ! !

Refresh Firefox - reset add-ons and settings

If you're having problems with Firefox, refreshing it can help. The refresh feature fixes many issues by restoring Firefox to its default state while saving your essential information like bookmarks, passwords, and open tabs. Your ------------------------------ System Details shows;

Installed Plug-ins

Shockwave Flash 17.0 r0

Adobe Shockwave for Director Netscape plug-in, version 11.6.4.634 Adobe Shockwave for Director Netscape plug-in, version 12.1.3.153 Adobe Shockwave for Director Netscape plug-in, version 11.6.8.638

Having more than one version of a program may cause issues.

Grab the uninstaller from here: Uninstall Flash Player | Windows Uninstall Flash Player | Mac Then reinstall the latest version.

Flash Player Version 17.0.0.169
https://www.adobe.com/products/flashplayer/distribution3.html Shockwave Director Version 12.1.7.157 http://get.adobe.com/shockwave/