This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hacked by Alsancak Tim ... How to get rid of it?

  • 3 replies
  • 1 has this problem
  • 1 view
  • Last reply by cor-el

more options

Firefox was hacked by Alsancak Tim. Is this dangerous? How do I get rid of it? I uninstalled FF. Will that get rid of it? see attached image.

Firefox was hacked by Alsancak Tim. Is this dangerous? How do I get rid of it? I uninstalled FF. Will that get rid of it? see attached image.
Attached screenshots

All Replies (3)

more options

Clear the cache and remove cookies only from websites that cause problems.

"Clear the Cache":

  • Firefox/Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Firefox/Tools > Options > Privacy > "Use custom settings for history" > Cookies: "Show Cookies"

You can check for recently installed suspicious or unknown extensions.


Do a malware check with several malware scanning programs on the Windows computer. Please scan with all programs because each program detects different malware. All these programs have free versions.

Make sure that you update each program to get the latest version of their databases before doing a scan.

You can also do a check for a rootkit infection with TDSSKiller.

See also:

more options

whahoo said

Firefox was hacked by Alsancak Tim. Is this dangerous? How do I get rid of it? I uninstalled FF. Will that get rid of it? see attached image.

You mean the website itself you were viewing in the Firefox web browser was hacked.

The stantonforphoenix.com site seems to be fine at moment.

more options

Modified by cor-el