email to/from one account shows in another
Email sent to my primary account (optimum domain) shows in a folder in another account (outlook domain), though I never exported anything to or imported anything from any other account (each account should have only that account's emails). When I search for emails that have been sent to the primary account, they show as being sent to a third account (yahoo domain), though they were not sent there. Why is Thunderbird confusing my accounts like this, and how do I get it to stop?
Email sent to my primary account (optimum domain) shows in a folder in another account (outlook domain), though I never exported anything to or imported anything from any other account (each account should have only that account's emails). When I search for emails that have been sent to the primary account, they show as being sent to a third account (yahoo domain), though they were not sent there. Why is Thunderbird confusing my accounts like this, and how do I get it to stop?
All Replies (2)
In order for us to better investigate this issue you need to add a little more non-personal information.
Please add the troubleshooting information to your post To find the Troubleshooting information:
- Open Help (or click on three-line-icon and select Help)
- Choose Troubleshooting Information
- Use the button Copy to clipboard to select all. Do not check box "Include account names"!
- Paste this in your post.
Please also add the result of these troubleshooting steps to your post
- Does Thunderbird work in TB Safe mode (see Thunderbird Safe Mode)?
- Do you use anti-virus and firewall software? What is the version?
- Who is the email provider?
TB works, so Safe Mode probably not necessary; it just seems to get confused about what emails came from where. I use Avira Free antivirus, v15.0.10.434 There are several email providers: AT&T, GMail, Optimum, Outlook, Yahoo. Clipboard info below (removed info about fonts & printers; if you need that, I can provide it).
Application Basics
Name: Thunderbird Version: 31.6.0 User Agent: Mozilla/5.0 (Windows NT 6.3; WOW64; rv:31.0) Gecko/20100101 Thunderbird/31.6.0 Profile Folder: Show Folder
(Local drive) Application Build ID: 20150330093429 Enabled Plugins: about:plugins Build Configuration: about:buildconfig Memory Use: about:memory
Mail and News Accounts
account2:
INCOMING: account2, , (none) Local Folders, plain, passwordCleartext
account3:
INCOMING: account3, , (pop3) mail.optimum.net:110, plain, passwordCleartext
OUTGOING: mail.optimum.net:587, plain, passwordCleartext, true
account4:
INCOMING: account4, , (pop3) inbound.att.net:995, SSL, passwordCleartext
OUTGOING: outbound.att.net:465, SSL, passwordCleartext, true
account5:
INCOMING: account5, , (imap) imap-mail.outlook.com:993, SSL, passwordCleartext
OUTGOING: smtp-mail.outlook.com:587, alwaysSTARTTLS, passwordCleartext, true
account8:
INCOMING: account8, , (imap) imap.mail.yahoo.com:993, SSL, passwordCleartext
OUTGOING: smtp.mail.yahoo.com:465, SSL, passwordCleartext, true
account9:
INCOMING: account9, , (imap) imap.googlemail.com:993, SSL, passwordCleartext
OUTGOING: smtp.googlemail.com:465, SSL, passwordCleartext, true
account10:
INCOMING: account10, , (imap) imap.googlemail.com:993, SSL, passwordCleartext
OUTGOING: smtp.googlemail.com:465, SSL, passwordCleartext, true
account12:
INCOMING: account12, , (imap) imap-mail.outlook.com:993, SSL, passwordCleartext
OUTGOING: smtp-mail.outlook.com:587, alwaysSTARTTLS, passwordCleartext, true
account13:
INCOMING: account13, , (imap) imap-mail.outlook.com:993, SSL, passwordCleartext
OUTGOING: smtp-mail.outlook.com:587, alwaysSTARTTLS, passwordCleartext, true
Crash Reports
Extensions McAfee Anti-Spam Thunderbird Extension, 2.0, false, msktbird@mcafee.com
Important Modified Preferences
Name: Value
browser.cache.disk.capacity: 358400
browser.cache.disk.smart_size_cached_value: 358400
browser.cache.disk.smart_size.first_run: false
browser.cache.disk.smart_size.use_old_max: false
extensions.lastAppVersion: 31.6.0
font.internaluseonly.changed: false
gfx.direct3d.last_used_feature_level_idx: 0
mail.openMessageBehavior.version: 1
mail.winsearch.firstRunDone: true
mailnews.database.global.datastore.id: cfa9e670-1714-4869-b758-f5d2bee959e
mailnews.database.global.views.conversation.columns: {"threadCol":{"visible":true,"ordinal":"1"},"flaggedCol":{"visible":true,"ordinal":"3"},"attachmentCol":{"visible":false…
network.cookie.prefsMigrated: true
places.database.lastMaintenance: 1432511173
places.history.expiration.transient_current_max_pages: 104858
plugin.importedState: true
Graphics
Adapter Description: Intel(R) HD Graphics 4600
Vendor ID: 0x8086
Device ID: 0x0416
Adapter RAM: Unknown
Adapter Drivers: igdumdim64 igd10iumd64 igd10iumd64 igdumdim32 igd10iumd32 igd10iumd32
Driver Version: 10.18.10.3277
Driver Date: 8-19-2013
Direct2D Enabled: true
DirectWrite Enabled: true (6.3.9600.17111)
ClearType Parameters: ClearType parameters not found
WebGL Renderer: false
GPU Accelerated Windows: 1/1 Direct3D 10
AzureCanvasBackend: direct2d
AzureSkiaAccelerated: 0
AzureFallbackCanvasBackend: cairo
AzureContentBackend: direct2d
JavaScript
Incremental GC: 1
Accessibility
Activated: 1 Prevent Accessibility: 0
Library Versions
Expected minimum version
Version in use
NSPR
4.10.6
4.10.6
NSS
3.16.2.3 Basic ECC
3.16.2.3 Basic ECC
NSS Util
3.16.2.3
3.16.2.3
NSS SSL
3.16.2.3 Basic ECC
3.16.2.3 Basic ECC
NSS S/MIME
3.16.2.3 Basic ECC
3.16.2.3 Basic ECC