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I keep getting an error saying it couldn't sign in

  • 3 replies
  • 1 has this problem
  • 9 views
  • Last reply by cor-el

bikeracer4487
bikeracer4487
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I KEEP getting an error saying that Firefox couldn't sync. When I click on the error, it asks me to sign in, in order to sync my settings, bookmarks, etc.. I do this, and it says it was successful and it syncs my things...and then a few hours later the whole process repeats. I know the password is correct, and it syncs just fine, and then it just seems to lose it, and it's getting super annoying...

I KEEP getting an error saying that Firefox couldn't sync. When I click on the error, it asks me to sign in, in order to sync my settings, bookmarks, etc.. I do this, and it says it was successful and it syncs my things...and then a few hours later the whole process repeats. I know the password is correct, and it syncs just fine, and then it just seems to lose it, and it's getting super annoying...

All Replies (3)

cor-el
cor-el
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  • Top 10 Contributor
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Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem.

  • Switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance
  • Do NOT click the Reset button on the Safe Mode start window
bikeracer4487
bikeracer4487 Question owner
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Restarted Firefox in safe mode, with no add-ons enabled. The issue persists.

cor-el
cor-el
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  • Top 10 Contributor
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You can check the about:sync-log page via the location/address bar to see if there are error logs available. You can temporarily set the services.sync.log.appender.file.logOnSuccess pref to true on the about:config page to also get a log of a successful Sync. Do not forget to reset the services.sync.log.appender.file.logOnSuccess pref to false after you have finished testing Sync. You can upload a recent log to this website if the log is too big to put in a reply.

Try to delete the signedInUser.json file in the Firefox profile folder and delete the Weave folder (Sync was formerly named Weave). If that isn't enough then delete the prefs.js files to reset all prefs and maybe also delete the compatibility.ini file to reinitialize the profile.

You can use this button to go to the currently used Firefox profile folder: