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Firefox 38.0.1 crashes

  • 4 replies
  • 26 have this problem
  • 1 view
  • Last reply by cor-el

armouredway
armouredway
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The latest update to Firefox has crashed numerous time on me today. Here are the most recent crash ID's:

bp-8c802d40-cb44-40b5-a0b2-309d52150519 5/19/2015 6:27 PM bp-404465e9-77cc-4e0f-aecc-6cc9b2150519 5/19/2015 6:02 PM bp-b4dd4d80-b26d-4a40-a6fc-6255e2150519 5/19/2015 5:55 PM bp-4c51b3c8-e321-4bd0-a15a-61fb92150519 5/19/2015 4:58 PM bp-89ead0fa-6fb4-42e5-9de3-c9dc32150519 5/19/2015 4:04 PM

The latest update to Firefox has crashed numerous time on me today. Here are the most recent crash ID's: bp-8c802d40-cb44-40b5-a0b2-309d52150519 5/19/2015 6:27 PM bp-404465e9-77cc-4e0f-aecc-6cc9b2150519 5/19/2015 6:02 PM bp-b4dd4d80-b26d-4a40-a6fc-6255e2150519 5/19/2015 5:55 PM bp-4c51b3c8-e321-4bd0-a15a-61fb92150519 5/19/2015 4:58 PM bp-89ead0fa-6fb4-42e5-9de3-c9dc32150519 5/19/2015 4:04 PM

Chosen solution

That could be a problem with Trusteer software (RapportTanzanxx.DLL).

Make sure that you have the latest updates of your Trusteer software. You can try to contact Trusteer for support.

Try to update or uninstall and reinstall Trusteer Rapport and if that doesn't help then disable/stop the program for now.

  • Start Menu > Programs > Trusteer Rapport > Stop Rapport

Mac:System Preferences -> Other -> Rapport -> Stop Rapport

  • Bug 1159484 - Firefox 37.0.2 crashes with Trusteer Rapport
Read this answer in context 👍 1

All Replies (4)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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Chosen Solution

That could be a problem with Trusteer software (RapportTanzanxx.DLL).

Make sure that you have the latest updates of your Trusteer software. You can try to contact Trusteer for support.

Try to update or uninstall and reinstall Trusteer Rapport and if that doesn't help then disable/stop the program for now.

  • Start Menu > Programs > Trusteer Rapport > Stop Rapport

Mac:System Preferences -> Other -> Rapport -> Stop Rapport

  • Bug 1159484 - Firefox 37.0.2 crashes with Trusteer Rapport
armouredway
armouredway Question owner
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That seems to have worked. Thanks.

AngieYaz
AngieYaz
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I have this problem as well, and as a result I lost a whole bunch of my tabs and I don't know how to get them back.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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Hi AngieYaz

Could you please start a new thread for your question?

Then you can provide more information like your operating system and installed extensions and installed plugins.

In case of crashes also please add some recent crash IDs that you can find on the about:crashes page and that start with a "bp-" prefix

See: