This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Cannot receive any emails since update 31.7.0 (was working before and nothing has changed).

  • 3 replies
  • 1 has this problem
  • 5 views
  • Last reply by christ1

codeflow
codeflow
more options

I have the same problem as https://support.mozilla.org/en-US/questions/1062948, and fixed it by installing the previous version of Thunderbird (31.6.0).

It's certainly not a problem with firewall settings. It worked before, and works again once I get back to version 31.6.0. More likely, 31.7.0 (or a new SSL library version it uses) broke some SSL functionality. My server accepts both SSL and plain access, but neither setting works with 31.7.0.

I have the same problem as https://support.mozilla.org/en-US/questions/1062948, and fixed it by installing the previous version of Thunderbird (31.6.0). It's certainly not a problem with firewall settings. It worked before, and works again once I get back to version 31.6.0. More likely, 31.7.0 (or a new SSL library version it uses) broke some SSL functionality. My server accepts both SSL and plain access, but neither setting works with 31.7.0.

All Replies (3)

christ1
christ1
  • Top 25 Contributor
more options
... works again once I get back to version 31.6.0.

What is the point posting here then? Do you still have a question?

codeflow
codeflow Question owner
more options

The point is that people check here for answers. As a non-member (previously) I couldn't respond to the original post. And the problem is not really resolved since I cannot use the newest version. I suppose the next step is to report the issue in Bugzilla, which I will do.

christ1
christ1
  • Top 25 Contributor
more options

It would probably make more sense to install 31.7 and start troubleshooting the problem. If this is what you want to do, you'll get help here.

If you want to stay with 31.6 then there is no point to continue.

the next step is to report the issue in Bugzilla, which I will do.

Feel free to do that. But if there really was a fundamental problem with SSL/TLS in version 31.7 this forum would be swamped with complains. So consider the possibility that it's something specific with your setup.