Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

firefox crashes when I try to change search engine in options

  • 1 reply
  • 2 have this problem
  • 25 views
  • Last reply by cor-el

rainmandave
rainmandave
more options

firefox is crashing all the time - any time I go into the options area it shuts down. I cannot send an email with an attachment it will shut down. Also the - square and + menu in the upper right corner is all black. I can click in the area and it works to minimize or expand but you can't see the characters. I tried changing the color schemes but that doesn't work.

firefox is crashing all the time - any time I go into the options area it shuts down. I cannot send an email with an attachment it will shut down. Also the - square and + menu in the upper right corner is all black. I can click in the area and it works to minimize or expand but you can't see the characters. I tried changing the color schemes but that doesn't work.

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Your System Details list shows that you use Firefox on a Windows 2000 computer.

You can check that you do not run Firefox in compatibility mode.

You can open the Properties of the Firefox desktop shortcut via the right-click context menu and check the "Compatibility" tab. Make sure that all items are deselected in the "Compatibility" tab of the Properties window.

You can check if it helps to start Firefox in Safe Mode by holding down the Shift/Options key.