This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

i dont get the password manager prompt to save a password. passwords are not saved. No pop up asking me if I want to save them.

  • 1 reply
  • 1 has this problem
  • 4 views
  • Last reply by cor-el

kentom1455
kentom1455
more options

As of a couple of days ago all of my saved passwords are gone. Firefox remembers the user names but no passwords. I checked password manager in options/security and it is blank. How do I get the password manager to reappear?

As of a couple of days ago all of my saved passwords are gone. Firefox remembers the user names but no passwords. I checked password manager in options/security and it is blank. How do I get the password manager to reappear?

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem.

  • Switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance
  • Do NOT click the Reset button on the Safe Mode start window

It is possible that there is a problem with the key3.db file (encryption key) and the logins.json file (encrypted names and passwords) in Firefox. You can open the logins.json file in the Scratchpad (Firefox/Tools > Web Developer) to check its content. Click the "Pretty Print" button to format the file for readability.

You can rename the key3.db file (key3.db.old) and logins.json file (logins.json.old) and rename a possible signons.sqlite file (signons.sqlite.old) or move them to another folder to make it possible to undo the action. You need to set a new Master Password after renaming or deleting key3.db and all currently saved passwords are lost. If that has worked then you can remove the renamed files that are no longer needed. Otherwise you can rename the files to their previous names (key3.db and logins.json).