This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Chinese Characters, no Add-Ons enabled

more options

I am do not have an add-ons enabled and I am seeing the characters on the tabs, and sometimes within pages. I've tried uninstalling, reinstalling, upgrading. Nothing seems to help. The characters obscure my ability to see what is on my tabs or to close tabs.

I am do not have an add-ons enabled and I am seeing the characters on the tabs, and sometimes within pages. I've tried uninstalling, reinstalling, upgrading. Nothing seems to help. The characters obscure my ability to see what is on my tabs or to close tabs.

All Replies (6)

more options

Hi, I can't see it on your system, but do you have McAfee SiteAdvisor? Because it has caused this problem for some time.

If your question is resolved by this or another answer, please take a minute to let us know. Thank you.

more options

The McAfee Site Advisor is disabled. There are no other add-ons enabled.

more options

Can you attach a screenshot?

  • Use a compressed image type like PNG or JPG to save the screenshot
  • Make sure that you do not exceed the maximum size of 1 MB
more options

Screen shot attached.

more options

Can you try to remove this component if disabling isn't enough?

more options

So - I tried to do that already. Basically, it looks like SiteAdvisor was installed as part of an Enterprise McAfee package. There is no way to remove that specific part of it. Back to Chrome!