This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Google Play crashes when updating from Firefox 38.0.1

more options

I have a Motorola Droid 3 running Gingerbread (Android 2.3.4). It is running Firefox 38.0.1. Google Play shows that an update for Firefox is available. When I try to install that update, Google Play crashes. I tried checking for updates directly from Firefox, and it tells me there is no update available (even though I know that 38.0.5 is the current version).

Any ideas about what is going on or how to fix it? I've cleared cache and memory for Google Play - but that doesn't help. I've considered uninstalling either Firefox or Google Play and reinstalling - but I'm not sure whether that could leave me in worse shape.

Thanks.

I have a Motorola Droid 3 running Gingerbread (Android 2.3.4). It is running Firefox 38.0.1. Google Play shows that an update for Firefox is available. When I try to install that update, Google Play crashes. I tried checking for updates directly from Firefox, and it tells me there is no update available (even though I know that 38.0.5 is the current version). Any ideas about what is going on or how to fix it? I've cleared cache and memory for Google Play - but that doesn't help. I've considered uninstalling either Firefox or Google Play and reinstalling - but I'm not sure whether that could leave me in worse shape. Thanks.

All Replies (2)

more options

Mozilla cannot fix issues with Google Play. Google has a forum at https://productforums.google.com/forum/#!forum/play

more options

If a Firefox update crashes Google Play, it's not obvious where the problem lies - very possibly with both products.

Modified by love_the_usa