This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Where are the mail files located on C: drive? The shop that repaired/installed Win 7 Pro deleted my address book files, or I won't have an address book.

  • 1 reply
  • 2 have this problem
  • 3 views
  • Last reply by christ1

more options

I cannot find the mail files on Windows 7, which is new to me. I am afraid they might be in one of the locked folders. For the old Mozilla, those files were down several layers under Documents and Settings, which is a locked folder, but I understand that in Win 7, it is not the same thing, and those files may be somewhere else. But I don't know where that might be. The Local Settings folder is also locked. Does anyone know where those mail files (as in my profile) might be? If I can't find these and add my address book files, I'll have to rebuild the address book one at a time. Aaarrrrggghhh.

I cannot find the mail files on Windows 7, which is new to me. I am afraid they might be in one of the locked folders. For the old Mozilla, those files were down several layers under Documents and Settings, which is a locked folder, but I understand that in Win 7, it is not the same thing, and those files may be somewhere else. But I don't know where that might be. The Local Settings folder is also locked. Does anyone know where those mail files (as in my profile) might be? If I can't find these and add my address book files, I'll have to rebuild the address book one at a time. Aaarrrrggghhh.

All Replies (1)

more options

All mail, account settings, and the address book are in the profile. Check this article for more information on the profile location for Win7. http://kb.mozillazine.org/Profile_folder_-_Thunderbird

The easiest thing to do would be to restore the profile to the proper location in Win7, assuming you do have a backup.