This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

I was asked to put in a new password, but it was not accepted. Now what?

  • 1 reply
  • 8 have this problem
  • 3 views
  • Last reply by christ1

BockmanB
BockmanB
more options

I was away from home for two weeks. Now Thunderbird will not accept my password. When I put in a new password, that one was also called incorrect. (However, what it says that either my user name or password is incorrect. I'm assuming it's the password that needs to be changed).

I was away from home for two weeks. Now Thunderbird will not accept my password. When I put in a new password, that one was also called incorrect. (However, what it says that either my user name or password is incorrect. I'm assuming it's the password that needs to be changed).

Chosen solution

Verify your password by logging in to your account via webmail.

Read this answer in context 👍 1

All Replies (1)

christ1
christ1
  • Top 25 Contributor
more options

Chosen Solution

Verify your password by logging in to your account via webmail.