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Firefox crashes

  • 2 replies
  • 1 has this problem
  • 4 views
  • Last reply by Vacagrey

Vacagrey
Vacagrey
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When I try to open to multiple windows it crashes and says it will restore and send a report. Unfortunately it only goes back to the last site thus losing all the previous information from the other windows I had open. I have even had it crash when just trying to close a single window. I have tried all of your solutions (including running numerous anti-viruses) and nothing has helped. While it has happen before, it was just every now and then. Over the last few days (a week or so) It crashes nearly every time I attempt to go into multiple windows. Any help would be greatly appreciated.

When I try to open to multiple windows it crashes and says it will restore and send a report. Unfortunately it only goes back to the last site thus losing all the previous information from the other windows I had open. I have even had it crash when just trying to close a single window. I have tried all of your solutions (including running numerous anti-viruses) and nothing has helped. While it has happen before, it was just every now and then. Over the last few days (a week or so) It crashes nearly every time I attempt to go into multiple windows. Any help would be greatly appreciated.

All Replies (2)

the-edmeister
the-edmeister
  • Moderator
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Please follow the steps below to provide us crash IDs to help us learn more about your crashes.

  1. Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
  2. Copy the 5 most recent Report IDs that start with bp- and then go back to your forum question and paste those IDs into the "Post a Reply" box.

Note: If a recent Report ID does not start with bp- click on it to submit the report.

(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)

aboutcrashesFx29

Thank you for your help!

More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

Vacagrey
Vacagrey Question owner
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Vacagrey said

When I try to open to multiple windows it crashes and says it will restore and send a report. Unfortunately it only goes back to the last site thus losing all the previous information from the other windows I had open. I have even had it crash when just trying to close a single window. I have tried all of your solutions (including running numerous anti-viruses) and nothing has helped. While it has happen before, it was just every now and then. Over the last few days (a week or so) It crashes nearly every time I attempt to go into multiple windows. Any help would be greatly appreciated. 
	Date Submitted

bp-17aba340-2a9c-4fde-9885-f53b12150617 6/16/2015 9:04 PM bp-fb9e9db7-2d09-438a-a4df-66bc22150617 6/16/2015 9:03 PM bp-b4ed0b10-5de4-482c-979a-3047a2150617 6/16/2015 9:01 PM bp-9c8aa96d-9d60-45c3-b281-e5e972150617 6/16/2015 8:23 PM bp-8b3f4741-4a44-49dc-a620-f8a782150617 6/16/2015 8:23 PM