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Firefox does not work with Ameritrade website

  • 3 replies
  • 1 has this problem
  • 1 view
  • Last reply by cwrecords

cwrecords
cwrecords
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Firefox is no longer compatible with the Ameritrade website: https://trade.tdameritrade.com/main.gm

What happens is: (1) Go to https://trade.tdameritrade.com/main.gm (2) The keyboard is disabled (unable to type) in the password & user name fields (3) Can't quit Firefox or get out of the web page without using mouse & File Menu (4) Reopening Firefox, it works fine with other sites

Firefox is no longer compatible with the Ameritrade website: https://trade.tdameritrade.com/main.gm What happens is: (1) Go to https://trade.tdameritrade.com/main.gm (2) The keyboard is disabled (unable to type) in the password & user name fields (3) Can't quit Firefox or get out of the web page without using mouse & File Menu (4) Reopening Firefox, it works fine with other sites

All Replies (3)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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That is a Flash object on this page and that also causes the keyboard not to work until you use the mouse to set focus outside the browser window (i.e. the Flash object). I see a cursor in the input field, but I need to click the field with the mouse to be able to type in it.

Do you otherwise have a problem with Flash?

See also:

cwrecords
cwrecords Question owner
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Hi, Thanks for your message. Clicking in the password field unfortunately doesn't help, and seems to disable the keyboard (I'm not even able to quit Firefox when that happens).

I have the latest flash, and no problems at any other site, nor with Safari. I have notified Ameritrade several times, but apparently they feel it's a problem with Firefox. I've tested this on OSX 10.10.3 (latest) and also OSX 10.6.8 and OSX 10.8.5. None of them work with Firefox 37 or 38 at the page https://trade.tdameritrade.com/main.gm Only Firefox 36.0.4 and previous versions work with that page.

Thanks again for your response

cwrecords
cwrecords Question owner
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PS, I've tried on 3 different machines, two MacBookPros, and a Mac Pro.