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firefox not closing completely

  • 5 replies
  • 1 has this problem
  • 1 view
  • Last reply by FredMcD

vmoderski
vmoderski
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I am running firefox 38.0.5 on two different platforms. XP SP3 and Windows 8.

Windows 8 seems fine. Firefox closes normally and starts OK.

The same version running on XP seems to have trouble closing. I either get a crash report or when I try to start it, it won't do anything because there is still a firefox process running. If I terminate the process and restart it comes up fine.

This has been going on for a few versions now. It seems changes have been made to bring it up to the new versions of Windows and in doing so, Mozilla has abandoned those of us who are running older hardware with older versions of Windows.

I don't plan on abandoning my XP system. It works fine and I have no reason to throw it out.

If Mozilla can't fix this (which seems to have been going on for some time now), is there an older version I can regress to and eliminate this problem?

I am running firefox 38.0.5 on two different platforms. XP SP3 and Windows 8. Windows 8 seems fine. Firefox closes normally and starts OK. The same version running on XP seems to have trouble closing. I either get a crash report or when I try to start it, it won't do anything because there is still a firefox process running. If I terminate the process and restart it comes up fine. This has been going on for a few versions now. It seems changes have been made to bring it up to the new versions of Windows and in doing so, Mozilla has abandoned those of us who are running older hardware with older versions of Windows. I don't plan on abandoning my XP system. It works fine and I have no reason to throw it out. If Mozilla can't fix this (which seems to have been going on for some time now), is there an older version I can regress to and eliminate this problem?

All Replies (5)

the-edmeister
the-edmeister
  • Moderator
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Let's see what your crash reports contain.

Please follow the steps below to provide us crash ID's to help us learn more about your crash.

  1. Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
  2. Copy the 5 most recent Report IDs that start with bp- and then go back to your forum question and paste those IDs into the "Post a Reply" box.

Note: If a recent Report ID does not start with bp- click on it to submit the report.

(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)

aboutcrashesFx29

Thank you for your help!

More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 25 Contributor
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Do you have the Norton Toolbar in Firefox?

Do you close Firefox using the "red X" button or the menu? Other users who have shutdown problem reporting that using the menu significantly reduced their problems. Either:

  • "3-bar" menu button > "power" button (lower right corner)
  • (menu bar) File > Exit (tap Alt to show the menu bar if it's hidden)
vmoderski
vmoderski Question owner
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I am running with the Norton Toolbar because I use the vault.

Always close with File>Exit

Here are crash reports

bp-f2f474f9-c0c2-4bd8-86b7-dd6082150617 bp-2736190a-64c9-42c0-835c-cadb62150616 bp-f94210b9-acc4-4568-a9e6-fd9632150614 bp-258c2863-6778-47fb-b3de-66ca12150613 bp-550efc71-4386-4c53-86cf-d0a642150612

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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Are you using "Clear history when Firefox closes" to clear any personal data?

To see all History and Cookie settings, choose:

  • Tools > Options > Privacy > Firefox will: "Use custom settings for history"
FredMcD
FredMcD
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Signature shutdownhang


IPSEng32.dll = Symantec Intrusion Detection

IPSLdr32.dll = Symantec Intrusion Detection

++++++++++++++++++++++++++++++++++

Signature EMPTY: no crashing thread identified

Crash report is missing data

+++++++++++++++++++++++++++++++++++++ Related Bugs

1136891 NEW --- shutdownhang in nsThread::Shutdown() coming from ScopedXPCOMStartup::~ScopedXPCOMStartup()

1134620 NEW --- shutdownhang in nsThread::Shutdown() on restart for applying update

Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac Options) key, and then starting Firefox. Is the problem still there?