This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

No sound on any sites using Flash. Sound ok using Internet Exploreer so my PC, sound card etc is working

Richardoak
Richardoak
more options

I have no sound on Youtube or any website that seems to use Flash. Sound ok on BBC website. If I use Internet explorer sound ok on youtube etc so I know my sound card and speaker are working. Have checked all settings but nothing is muted. Thanks

I have no sound on Youtube or any website that seems to use Flash. Sound ok on BBC website. If I use Internet explorer sound ok on youtube etc so I know my sound card and speaker are working. Have checked all settings but nothing is muted. Thanks

All Replies (1)

Mark Schmidt
Mark Schmidt
more options

This is a somewhat frequent problem with Shockwave Flashplayer. The quickest fix is to uninstall and reinstall flash using the instructions here: https://helpx.adobe.com/flash-player/kb/uninstall-flash-player-windows.html