Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

I am not able to open or login to few sites

  • 2 replies
  • 1 has this problem
  • 8 views
  • Last reply by FredMcD

2talk2me
2talk2me
more options

I am not able to open my yahoo mail,bank sites or government passport site last few days.It lets me open yahoo.com but when i click on mail it doesn't move ahead.Same goes with bank.It allows me to open a bank site but when i choose net banking login it doesn't take me through.Please help me resolve this. Thanks.

I am not able to open my yahoo mail,bank sites or government passport site last few days.It lets me open yahoo.com but when i click on mail it doesn't move ahead.Same goes with bank.It allows me to open a bank site but when i choose net banking login it doesn't take me through.Please help me resolve this. Thanks.

All Replies (2)

Wesley Branton
Wesley Branton
more options

Many site issues can be caused by corrupt cookies or cache. In order to try to fix these problems, the first step is to clear both cookies and the cache. Note: This will temporarily log you out of all sites you're logged in to. To clear cache and cookies do the following:

  1. Click the menu button New Fx Menu, choose History, and then "Clear Recent History...".
  2. Under "Time range to clear", select "Everything".
  3. Now, click the arrow next to Details to toggle the Details list active.
  4. From the details list, check Cache and Cookies and uncheck everything else.
  5. Now click the "Clear Now" button.

Further information can be found in the Delete browsing, search and download history on Firefox article.

FredMcD
FredMcD
more options

Security Issue: Update your Flash Player Version 18.0.0.160
https://www.adobe.com/products/flashplayer/distribution3.html

See if there are updates for your graphics drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

Some of those problems can be caused by Java (not javascript)

Java Downloads for All Operating Systems


Make sure your Java (Not JavaScript) is up to date Verify Java and Find Out-of-Date Versions {web link}

Version 8 Update 40