Saved Passwords gone after update!!!
I updated to 39.0 and all my saved passwords are gone!! I have tried all the help on the support sight. (Which I have to say SUCKS!!!. All the moderator did was just keep copying and pasting the same thing over and over)
I have to retrieve these. Please help
All Replies (7)
Why do you have to retrieve them? Can't you just reset them with your e-mail adres? It is way safer. Resetting your password gives you the opportunity to change them which is always a good idea from time to time
If I remembered which web sites I have them stored for, it would not be a problem!
Please actually help solve my problem, instead of assnine sugestions
Did you reset/refresh Firefox and have created a new profile?
If that is the case then you should have an "Old Firefox Data" folder on the desktop that holds your previous profile folder.
When you reset/refresh Firefox then a new profile is created and some personal data (bookmarks, history, cookies, passwords, form data) is automatically imported. The current profile folder will be moved to an "Old Firefox Data" folder on the desktop. Installed extensions and other customizations (toolbars, prefs) that you have made are lost and need to be redone.
It is possible to recover data from the old profile, but be cautious not to copy corrupted files to avoid carrying over problems. For the passwords you would need the logins.json and key3.db files.
You can also try to restore a previous version of the logins.json and key3.db files.
- Right-click: Properties > Previous Versions
- http://windows.microsoft.com/en-US/windows7/Previous-versions-of-files-frequently-asked-questions
You can use this button to go to the currently used Firefox profile folder:
- Help > Troubleshooting Information > Profile Directory: Show Folder (Linux: Open Directory; Mac: Show in Finder)
- http://kb.mozillazine.org/Profile_folder_-_Firefox
ki4ezu said
If I remembered which web sites I have them stored for, it would not be a problem! Please actually help solve my problem, instead of assnine sugestions
please be polite to people who are trying to help you in their free time, if you respond like that to everyone who tries to help you for free you will get ignored really fast, also, which idiot doesn't remember which sites he has to visit, if you need something, go to that site, click the forgot password button and reset it assmonkey
Modified by beastmanrules
This is what pisses me off About this SO CALLED support site!!!
All you did was paste the same BUllSH!T that is on the support pages!!!!!
Piss off I'll move to Chrome
[Personal attack removed by moderator. Please read Mozilla Support rules and guidelines, thanks.]
Modified by Chris Ilias
I've removed the personal attack above. Please read Mozilla Support rules and guidelines, thanks.