This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Firefox crashes

  • 2 replies
  • 1 has this problem
  • 8 views
  • Last reply by cor-el

itubaba
itubaba
more options

my firefox crashes so very often. Seems like 3 time daily.

off loaded all my addon etc.

I have attached the last 5 reports starting with bp-

bp-0c59d3a3-eb89-40c9-865c-214162150630 30-Jun-15 2:57 PM bp-cddd06a7-436c-454d-9684-967ed2150625 25-Jun-15 10:13 PM bp-4a59db1a-0bea-4c88-86f5-65bf92150624 24-Jun-15 2:43 PM bp-ec1bfd74-1e53-4785-9cd0-1b9172150621 21-Jun-15 11:38 PM bp-a63bcd11-cb5d-4d65-a3b1-c835f2150619 19-Jun-15 1:34 AM

my firefox crashes so very often. Seems like 3 time daily. off loaded all my addon etc. I have attached the last 5 reports starting with bp- bp-0c59d3a3-eb89-40c9-865c-214162150630 30-Jun-15 2:57 PM bp-cddd06a7-436c-454d-9684-967ed2150625 25-Jun-15 10:13 PM bp-4a59db1a-0bea-4c88-86f5-65bf92150624 24-Jun-15 2:43 PM bp-ec1bfd74-1e53-4785-9cd0-1b9172150621 21-Jun-15 11:38 PM bp-a63bcd11-cb5d-4d65-a3b1-c835f2150619 19-Jun-15 1:34 AM

All Replies (2)

the-edmeister
the-edmeister
  • Moderator
more options

Are you using Trusteer Rapport? If so, is it up to date?

rooksbas.dll and rooksdol.dll - a couple of Rapport files seem to be the cause of your crash in 4 out of those 5 Crash Reports.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

You can try to disable hardware acceleration in Firefox.

  • Tools > Options > Advanced > General > Browsing: "Use hardware acceleration when available"

You need to close and restart Firefox after toggling this setting.

You can check if there is an update for your graphics display driver and check for hardware acceleration related issues.