This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

I lost my account recovered it but need to recover file folders

  • 1 reply
  • 1 has this problem
  • 1 view
  • Last reply by christ1

steve5250
steve5250
more options

Upgraded windows 7 to 8.1 pro and lost thunderbird. Restored email account but don't see file folders with all my old files. I need to recover them.

Upgraded windows 7 to 8.1 pro and lost thunderbird. Restored email account but don't see file folders with all my old files. I need to recover them.

All Replies (1)

christ1
christ1
  • Top 25 Contributor
more options

Do you have a backup of your Thunderbird profile folder or does the profile from the Win7 installation still exist? See this article for more information on the profile folder. http://kb.mozillazine.org/Profile_folder_-_Thunderbird