This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Facebook doesn't work and now I can't log off ]:-(

  • 2 replies
  • 2 have this problem
  • 8 views
  • Last reply by FredMcD

louiseclare58
louiseclare58
more options

When I try to open Facebook on Firefox it is a jumble of screens and now I can't log off so it is always open - in a scrambled way, but, you can still see some details.

I want to be able to log off Facebook in Firefox.

When I try to open Facebook on Firefox it is a jumble of screens and now I can't log off so it is always open - in a scrambled way, but, you can still see some details. I want to be able to log off Facebook in Firefox.

All Replies (2)

kushagra
kushagra
more options

Hey,

You can try to Clear Now the Cache, Cookies, and Site Preferences with Time range to clear set to Everything via Tools (Alt + T) > Clear Recent History and check. Still the problem occurs you can go for the reset of the FF. The steps will help you in resetting your FF

Note: This will cause you to lose any Extensions, Open websites, and some Preferences.

To Reset Firefox do the following: 

   Go to Firefox > Help > Troubleshooting Information.
   Click the "Reset Firefox" button.
   Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
   Firefox will open with all factory defaults applied.


Further information can be found in the Refresh Firefox - reset add-ons and settings article.

Did this fix your problems? Please report back to us!

FredMcD
FredMcD
more options

Please hold off on the above.

Many site issues can be caused by corrupt cookies or cache.

  • Clear the Cache and
  • Remove Cookies
    Warning ! ! This will log you out of sites you're logged in to.

Type about:preferences<Enter> in the address bar.

  • Cookies; Select Privacy. Under History, select Firefox will Use Custom Settings. Press the button on the right side called Show Cookies. Use the search bar to look for the site. Note; There may be more than one entry. Remove All of them.
  • Cache; Select Advanced > Network. Across from Cached Web Content, Press Clear Now.

If there is still a problem, Start Firefox in Safe Mode {web link} While you are in safe mode;

Type about:preferences#advanced<Enter> in the address bar.

Under Advanced, Select General. Look for and turn off Use Hardware Acceleration.

Poke around safe web sites. Are there any problems?

Then restart.

Separate Issue; Your System Details shows;

Installed Plug-ins

Adobe Shockwave for Director Netscape plug-in, version 12.0.5.146 Adobe Shockwave for Director Netscape plug-in, version 12.0.6.147
Having more than one version of a program may cause issues. You must remove the older programs. Then get the current full installer.

Shockwave Director: Shockwave Standalone Installer / Uninstaller{web link} Shockwave Director Version 12.1.9.159 http://get.adobe.com/shockwave/

Also, your Adobe PDF Plug-In For Firefox and Netscape is out of date.