This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Updated every thing in my add ons, including Java, Flash Player etc. The crossword site I go to still tell me i either need a plug in date, Why?

  • 2 replies
  • 3 have this problem
  • 20 views
  • Last reply by cor-el

more options

Whenever I open the LA Times crossword, or the USA Today cross word I am told i either need to update my flash player or I have a plugin missing. Currently I have You tube flash player 1.3.1 (which fire fox seems to believe is the same as Adobe Flash Player, and You Tube Flash Video Player 38.0 installed.

What is the issue here?

Whenever I open the LA Times crossword, or the USA Today cross word I am told i either need to update my flash player or I have a plugin missing. Currently I have You tube flash player 1.3.1 (which fire fox seems to believe is the same as Adobe Flash Player, and You Tube Flash Video Player 38.0 installed. What is the issue here?

All Replies (2)

more options

Uninstall YouTube Flash Player. It is entirely useless when everyone else is trying to get rid of Flash. Add-on Manager - Extensions - Remove

You do have the latest version of Java, but you should set it to 'Ask to activate' in Add-on Manager - Plugins - Ask to activate If you don't know what you need Java for, uninstall it via Windows Control Panel.

You do not appear to have Flash installed. Get it from here. https://www.adobe.com/products/flashplayer/distribution3.html Windows - Plugin-based browsers - Download EXE Installer

more options

You can also check if the Shockwave Flash plugin is disabled.

  • Firefox/Tools > Add-ons > Plugins