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I can't watch videos in firefox, I keep getting a message oops download error

  • 2 replies
  • 1 has this problem
  • 1 view
  • Last reply by tinytimmy

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We're sorry, but an error has occurred while downloading the video. Please refresh and try again

We're sorry, but an error has occurred while downloading the video. Please refresh and try again

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tinytimmy said

We're sorry, but an error has occurred while downloading the video. Please refresh and try again

Could you be more elaborate on what site you were having this problem.(i.e was it generally for all video sites.).Do you have the latest flash player installed.A screenshot would be better.

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It only happens when I am on the AOL news website