This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Copy Paste doesn't work, gets reset, works, doesn't work again, repeat

more options

Firefox 39.0, Windows 7, Office 2007

I need to copy a chart from a web page, put it in Microsoft Word. I used to do this, but no longer able to do it.

If I copy a newspaper article, it will not paste correctly, stopping at the end of the MS Word page, mid article, and no matter what I do it will not continue down to the next page, will not let me format, nothing.

I reset Firefox, and it works again, or parts of it will work again, then it stops working.

If I can't make a copy to directly quote an article, I can't use this browser.

Firefox 39.0, Windows 7, Office 2007 I need to copy a chart from a web page, put it in Microsoft Word. I used to do this, but no longer able to do it. If I copy a newspaper article, it will not paste correctly, stopping at the end of the MS Word page, mid article, and no matter what I do it will not continue down to the next page, will not let me format, nothing. I reset Firefox, and it works again, or parts of it will work again, then it stops working. If I can't make a copy to directly quote an article, I can't use this browser.

All Replies (4)

more options

It's odd that after you Refresh Firefox, it is only cured for a while and eventually develops the same problem again.

Can you give examples of some articles that presents these problems?

more options

I will post, when it happens again.

Right now, it seems to be working. My computer got auto updates last night, probably from Microsoft, Adobe, and possibly Firefox.

I wondered if it was dependent on the web page I was copying from, because the paste feature was acting like it was pasting an image too big for the page. Sometimes I could get around it by using "paste special" with no formatting. Other times it was charts and graphs that seemed to copy, but would paste blank.

I won't have any examples until it begins to malfunction again.

more options

It seems many, many people are having all kinds of copy/paste problems with Firefox.

The replies always start with "use safe mode" or "clean install" or "page specific".

No. Copy and Paste no longer function properly for anyone for long.

I suppose this will soon be a paid-only feature, further limiting the internet to those who can afford to pay for knowledge.

Predatory capitalism is the new slavery.

more options

PJ_Parker said

I suppose this will soon be a paid-only feature, further limiting the internet to those who can afford to pay for knowledge.

Mozilla will never charge for software. Although some add-on developers do ask for a contribution and some do offer slimmed down extensions for no charge, and want payment for the fully featured version. But those are in the super minority - like a handful out of the tens of thousands available from AMO.