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thurderbird freezes when lauched using windows 8.1

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  • Last reply by Wayne Mery

kpreston247
kpreston247
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I am using the latest verision of thurderbird on a windows 8.1 laptop. I launch thurderbird and then it freezes?

I am using the latest verision of thurderbird on a windows 8.1 laptop. I launch thurderbird and then it freezes?

Chosen solution

Please start thunderbird in safe mode - http://support.mozillamessaging.com/en-US/kb/safe-mode

Does problem go away?

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All Replies (3)

Wayne Mery
Wayne Mery
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Chosen Solution

Please start thunderbird in safe mode - http://support.mozillamessaging.com/en-US/kb/safe-mode

Does problem go away?

kpreston247
kpreston247 Question owner
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kpreston247 said

I am using the latest verision of thurderbird on a windows 8.1 laptop. I launch thurderbird and then it freezes?

Thanks Wayne. Starting Thurderbird in safe mode worked. However is different in starting in safe mode vs reg mode? Thanks.

Wayne Mery
Wayne Mery
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Please disable acceleration at tools, options, advanced, general and restart

Better?