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connection reset error on email link click

  • 1 reply
  • 1 has this problem
  • 2 views
  • Last reply by guigs

birdmanpdx
birdmanpdx
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FF is my default browser. I'm seeing a problem where if I click a link in an email, I get this error:

The connection was reset The connection to the server was reset while the page was loading. 

  The site could be temporarily unavailable or too busy. Try again in a few moments.
  If you are unable to load any pages, check your computer's network connection.
  If your computer or network is protected by a firewall or

If I then click the link again, all is ok and the website loads. It will always work on all subsequent clicks. However, if I then wait 30 minutes and try again, then the link click fails with the same message as above.

On the server side, nothing is showing in the apache log for that first click... no errors, not even an attempt in the access log.

I've done a lot of research on support forums, not seeing anything that resembles this specific problem.

Thanks!

FF is my default browser. I'm seeing a problem where if I click a link in an email, I get this error: The connection was reset The connection to the server was reset while the page was loading. The site could be temporarily unavailable or too busy. Try again in a few moments. If you are unable to load any pages, check your computer's network connection. If your computer or network is protected by a firewall or If I then click the link again, all is ok and the website loads. It will always work on all subsequent clicks. However, if I then wait 30 minutes and try again, then the link click fails with the same message as above. On the server side, nothing is showing in the apache log for that first click... no errors, not even an attempt in the access log. I've done a lot of research on support forums, not seeing anything that resembles this specific problem. Thanks!

All Replies (1)

guigs
guigs
more options

Please update to the most recent version of Firefox:

Also try: "Clear the Cache":Firefox/Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems: Firefox/Tools > Options > Privacy > "Use custom settings for history" > Cookies: "Show Cookies"