This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

I can't move emails or delete them. They just come back.

  • 3 replies
  • 2 have this problem
  • 8 views
  • Last reply by Toad-Hall

MarkBur
MarkBur
more options

If I move emails from my inbox to another folder or delete them they just reappear back in the Inbox again after a few seconds.

It's a Yahoo email account. If I log directly into Yahoo webmail and do it it works fine.

I'm on the verge of uninstalling it and finding something else but I don't really want to. Can anyone help?

If I move emails from my inbox to another folder or delete them they just reappear back in the Inbox again after a few seconds. It's a Yahoo email account. If I log directly into Yahoo webmail and do it it works fine. I'm on the verge of uninstalling it and finding something else but I don't really want to. Can anyone help?

All Replies (3)

finitarry
finitarry
more options

Do you compact your folders frequently? You should do that to keep Tbird working properly. http://kb.mozillazine.org/Keep_it_working_-_Thunderbird

MarkBur
MarkBur Question owner
more options

It's set to automatically compact.

Toad-Hall
Toad-Hall
  • Top 10 Contributor
more options

re :It's set to automatically compact.

So do you know when it last compacted all folders? Some people have it set to compact when saving a figure higher then 10 MB, so compacting may not occur as often.

just in case there is any corruption (not saying there is, but not worth the risk..) Backup your Profile or at least the folders containing emails. I'm assuming you have IMAP account. Make sure you synchronise those subscribed folders to get a copy in your Profile folder. Then go into 'offline' mode to stop further activity. Then backup.

Then compact the Inbox :

  • right click on Inbox and select 'Compact'.

Then repair the Inbox index :

  • right click on Inbox and select 'Properties'
  • click on 'Repair folder' button.
  • click on OK

Empty 'Junk' and then compact that folder. Empty 'Deleted' folder and then compact that folder.