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My email is not going into my Inbox

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  • Last reply by Matt

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I am clicking on get mail and it says no messages. My Cox email is getting the recent emails but the Mozilla account is not. I am able to send out emails because the Cox emails have replies today. The Mozilla inbox has not gotten emails from Aug 11

I am clicking on get mail and it says no messages. My Cox email is getting the recent emails but the Mozilla account is not. I am able to send out emails because the Cox emails have replies today. The Mozilla inbox has not gotten emails from Aug 11

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To diagnose problems with Thunderbird, try the following:

  • Restart Thunderbird with add-ons disabled (Thunderbird Safe Mode). On the Help menu, click on "Restart with Add-ons Disabled". If Thunderbird works like normal, there is an Add-on or Theme interfering with normal operations. You will need to re-enable add-ons one at a time until you locate the offender.
  • Restart the operating system in safe mode with Networking. This loads only the very basics needed to start your computer while enabling an Internet connection. Click on your operating system for instructions on how to start in safe mode: Windows 8, Windows 7, Windows Vista, Windows XP, OSX
If safe mode for the operating system fixes the issue, there's other software in your computer that's causing problems. Possibilities include but not limited to: AV scanning, virus/malware, background downloads such as program updates.