i can not save messages to the sent folder, there is a padlock symbol over the file name
the Thunderbird mail engine has stopped saving emails to the sent folder, when i checked the sent folder it had a padlock symbol over the beginning of the file file. and a error came up saying 'error copying to sent folder'
Chosen solution
The padlock, which has been there always, indicated the account uses a secure connection.
Now
In order for us to better investigate this issue you need to add a little more non-personal information.
Please add the troubleshooting information to your post To find the Troubleshooting information:
- Open Help (or click on three-line-icon and select Help)
- Choose Troubleshooting Information
- Use the button Copy to clipboard to select all. Do not check box "Include account names"!
- Paste this in your post.
Please also add the result of these troubleshooting steps to your post
- Does Thunderbird work in TB Safe mode (see Thunderbird Safe Mode)?
- Do you use anti-virus and firewall software? What is the version?
- Who is the email provider?
- Who is the internet provider?
Please post back with this information and any other questions you might have.
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Chosen Solution
The padlock, which has been there always, indicated the account uses a secure connection.
Now
In order for us to better investigate this issue you need to add a little more non-personal information.
Please add the troubleshooting information to your post To find the Troubleshooting information:
- Open Help (or click on three-line-icon and select Help)
- Choose Troubleshooting Information
- Use the button Copy to clipboard to select all. Do not check box "Include account names"!
- Paste this in your post.
Please also add the result of these troubleshooting steps to your post
- Does Thunderbird work in TB Safe mode (see Thunderbird Safe Mode)?
- Do you use anti-virus and firewall software? What is the version?
- Who is the email provider?
- Who is the internet provider?
Please post back with this information and any other questions you might have.
Matt
. thunderbird is not in safe mode
. i am using Avast free anti-virus version 10.3.2225 . i am using gmail . i am using mozilla firefox
Matt i had to delete the last few line of the trouble shooting lines as it exceeded the 10,000 characters of content.
Peter
Application Basics
Name: Thunderbird Version: 31.7.0 User Agent: Mozilla/5.0 (Windows NT 5.1; rv:31.0) Gecko/20100101 Thunderbird/31.7.0 Profile Folder: Show Folder
(Local drive) Application Build ID: 20150507114201 Enabled Plugins: about:plugins Build Configuration: about:buildconfig Memory Use: about:memory
Mail and News Accounts account1: INCOMING: account1, , (none) Local Folders, plain, passwordCleartext
account2: INCOMING: account2, , (pop3) pop.tiscali.co.uk:110, plain, passwordCleartext OUTGOING: smtp.googlemail.com:465, SSL, passwordCleartext, true
account3: INCOMING: account3, , (pop3) pop.tiscali.co.uk:110, plain, passwordCleartext OUTGOING: smtp.googlemail.com:465, SSL, passwordCleartext, true
account4: INCOMING: account4, , (imap) imap.googlemail.com:993, SSL, passwordCleartext OUTGOING: smtp.googlemail.com:465, SSL, passwordCleartext, true
account6: INCOMING: account6, , (imap) imap.googlemail.com:993, SSL, passwordCleartext OUTGOING: smtp.googlemail.com:465, SSL, passwordCleartext, true
Crash Reports
Extensions
Important Modified Preferences
Name: Value
accessibility.typeaheadfind.flashBar: 0 browser.cache.disk.capacity: 358400 browser.cache.disk.smart_size_cached_value: 358400 browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false extensions.lastAppVersion: 31.7.0 mail.openMessageBehavior.version: 1 mailnews.database.global.datastore.id: 8f1b4b49-2aff-4aa9-ae3f-c8f9a7606bc network.cookie.prefsMigrated: true places.database.lastMaintenance: 1439477733 places.history.expiration.transient_current_max_pages: 23447 places.history.expiration.transient_optimal_database_size: 40199126 plugin.importedState: true print.print_printer: Brother DCP-165C Printer print.printer_Brother_DCP-165C_Printer.print_bgcolor: false print.printer_Brother_DCP-165C_Printer.print_bgimages: false print.printer_Brother_DCP-165C_Printer.print_colorspace: print.printer_Brother_DCP-165C_Printer.print_command: print.printer_Brother_DCP-165C_Printer.print_downloadfonts: false print.printer_Brother_DCP-165C_Printer.print_duplex: 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Matt
. thunderbird is not in safe mode
. i am using Avast free anti-virus version 10.3.2225 . i am using gmail . i am using mozilla firefox
Matt i had to delete the last few line of the trouble shooting lines as it exceeded the 10,000 characters of content.
Peter
Application Basics
Name: Thunderbird Version: 31.7.0 User Agent: Mozilla/5.0 (Windows NT 5.1; rv:31.0) Gecko/20100101 Thunderbird/31.7.0 Profile Folder: Show Folder
(Local drive) Application Build ID: 20150507114201 Enabled Plugins: about:plugins Build Configuration: about:buildconfig Memory Use: about:memory
Mail and News Accounts account1: INCOMING: account1, , (none) Local Folders, plain, passwordCleartext
account2: INCOMING: account2, , (pop3) pop.tiscali.co.uk:110, plain, passwordCleartext OUTGOING: smtp.googlemail.com:465, SSL, passwordCleartext, true
account3: INCOMING: account3, , (pop3) pop.tiscali.co.uk:110, plain, passwordCleartext OUTGOING: smtp.googlemail.com:465, SSL, passwordCleartext, true
account4: INCOMING: account4, , (imap) imap.googlemail.com:993, SSL, passwordCleartext OUTGOING: smtp.googlemail.com:465, SSL, passwordCleartext, true
account6: INCOMING: account6, , (imap) imap.googlemail.com:993, SSL, passwordCleartext OUTGOING: smtp.googlemail.com:465, SSL, passwordCleartext, true
Crash Reports
Extensions
Important Modified Preferences
Name: Value
accessibility.typeaheadfind.flashBar: 0 browser.cache.disk.capacity: 358400 browser.cache.disk.smart_size_cached_value: 358400 browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false extensions.lastAppVersion: 31.7.0 mail.openMessageBehavior.version: 1 mailnews.database.global.datastore.id: 8f1b4b49-2aff-4aa9-ae3f-c8f9a7606bc network.cookie.prefsMigrated: true places.database.lastMaintenance: 1439477733 places.history.expiration.transient_current_max_pages: 23447 places.history.expiration.transient_optimal_database_size: 40199126 plugin.importedState: true print.print_printer: Brother DCP-165C Printer print.printer_Brother_DCP-165C_Printer.print_bgcolor: false print.printer_Brother_DCP-165C_Printer.print_bgimages: false print.printer_Brother_DCP-165C_Printer.print_colorspace: print.printer_Brother_DCP-165C_Printer.print_command: print.printer_Brother_DCP-165C_Printer.print_downloadfonts: false print.printer_Brother_DCP-165C_Printer.print_duplex: 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