This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Thunderbird 38.1.0 and 38.2.0 claim to connect to mail server but retrieve nothing.

  • 3 replies
  • 3 have this problem
  • 8 views
  • Last reply by Matt

Tamfang
Tamfang
more options

I'm on MacOS Yosemite. Been using Thunderbird since before it was called Thunderbird.

Thunderbird 38.1.0 did not download any mail. I reverted to (i think) 38.0.1 from backup, and made a note to skip 38.1.0.

Last night Tb updated to 38.2.0. I've received no mail since. The status bar says “Connected to [server]” and then nothing happens.

(The account has 33 new messages.)

I'm on MacOS Yosemite. Been using Thunderbird since before it was called Thunderbird. Thunderbird 38.1.0 did not download any mail. I reverted to (i think) 38.0.1 from backup, and made a note to skip 38.1.0. Last night Tb updated to 38.2.0. I've received no mail since. The status bar says “Connected to [server]” and then nothing happens. (The account has 33 new messages.)

All Replies (3)

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

Hmm do you use SSL connection security? What mail provider? Do you use Anti virus software?

Tamfang
Tamfang Question owner
more options

SSL/TLS. My POP server is si1.serve-you.net, my webhost. No special antivirus (of which I'm aware).

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

Hmmm, please check the error console as discussed here. http://thunderbirdtweaks.blogspot.com.au/2015/07/logjam-and-thunderbird.html