This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Thunderbird 38.1.0 and 38.2.0 claim to connect to mail server but retrieve nothing.

  • 3 replies
  • 3 have this problem
  • 8 views
  • Last reply by Matt

more options

I'm on MacOS Yosemite. Been using Thunderbird since before it was called Thunderbird.

Thunderbird 38.1.0 did not download any mail. I reverted to (i think) 38.0.1 from backup, and made a note to skip 38.1.0.

Last night Tb updated to 38.2.0. I've received no mail since. The status bar says “Connected to [server]” and then nothing happens.

(The account has 33 new messages.)

I'm on MacOS Yosemite. Been using Thunderbird since before it was called Thunderbird. Thunderbird 38.1.0 did not download any mail. I reverted to (i think) 38.0.1 from backup, and made a note to skip 38.1.0. Last night Tb updated to 38.2.0. I've received no mail since. The status bar says “Connected to [server]” and then nothing happens. (The account has 33 new messages.)

All Replies (3)

more options

Hmm do you use SSL connection security? What mail provider? Do you use Anti virus software?

more options

SSL/TLS. My POP server is si1.serve-you.net, my webhost. No special antivirus (of which I'm aware).

more options

Hmmm, please check the error console as discussed here. http://thunderbirdtweaks.blogspot.com.au/2015/07/logjam-and-thunderbird.html