This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

why are all my videos on facebook and utube jerky and choppy.

  • 1 reply
  • 1 has this problem
  • 1 view
  • Last reply by FredMcD

rnmountainhorses1895
rnmountainhorses1895
more options

All the videos are jerky and choppy, sound is ok. This is only happening on fire fox, they run ok on Internet Explorer. I just updated firefox and have the latest version and it is still like that. Have cleared my history and cache several times and restarted computer several times. It just started this several days ago. All my videos ran ok before.

All the videos are jerky and choppy, sound is ok. This is only happening on fire fox, they run ok on Internet Explorer. I just updated firefox and have the latest version and it is still like that. Have cleared my history and cache several times and restarted computer several times. It just started this several days ago. All my videos ran ok before.

All Replies (1)

FredMcD
FredMcD
more options

If you have problems with current Shockwave Flash plugin versions then check this:

  • see if there are updates for your graphics drive drivers

https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

  • disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later)

https://forums.adobe.com/message/4468493#TemporaryWorkaround

  • disable hardware acceleration in the Flash plugin

https://forums.adobe.com/thread/891337 See also: