This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

I downloaded the New Tab Tools from 2011 and it is not showing up in Firefox v. 40.0.2

  • 2 replies
  • 1 has this problem
  • 3 views
  • Last reply by Sondra16

Sondra16
Sondra16
more options

"Ask.com" keeps replacing my new tab choice, and "ask.com" (and "ask") does not show up under extensions, add-ons, plugins, or even on my computer. I have tried every fix offered by Mozilla and Microsoft to no avail. Today I found and installed the New Tab Tools add-on, and it is not showing up, even after restarting Firefox.

Please help remove ask.com as my new tab page!

"Ask.com" keeps replacing my new tab choice, and "ask.com" (and "ask") does not show up under extensions, add-ons, plugins, or even on my computer. I have tried every fix offered by Mozilla and Microsoft to no avail. Today I found and installed the New Tab Tools add-on, and it is not showing up, even after restarting Firefox. Please help remove ask.com as my new tab page!

Chosen solution

Hi, 'Ask' must be in there somewhere, so please try working through Remove Ask Toolbar and Ask.com Search (Uninstall Guide) by Malware Tips.

Note that not all removal programs will detect all malware, so you may need to run several or all of them.

After removal you may need to reset your New Tab, search etc., which you can do by running the add-on SearchReset.

I can see you have the New Tab Tools extension, which should be in your Add-ons Manager Ctrl + Shift + A > Extensions, but 'Ask' may be interfering with it.

If your question is resolved by this or another answer, please take a minute to let us know. Thank you.

Read this answer in context 👍 1

All Replies (2)

Scribe
Scribe
more options

Chosen Solution

Hi, 'Ask' must be in there somewhere, so please try working through Remove Ask Toolbar and Ask.com Search (Uninstall Guide) by Malware Tips.

Note that not all removal programs will detect all malware, so you may need to run several or all of them.

After removal you may need to reset your New Tab, search etc., which you can do by running the add-on SearchReset.

I can see you have the New Tab Tools extension, which should be in your Add-ons Manager Ctrl + Shift + A > Extensions, but 'Ask' may be interfering with it.

If your question is resolved by this or another answer, please take a minute to let us know. Thank you.

Sondra16
Sondra16 Question owner
more options

Thank you! I was able to reset my new tab page.