Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

How to get profile information restored

  • 1 reply
  • 1 has this problem
  • 5 views
  • Last reply by FredMcD

jwatkinsca
jwatkinsca
more options

Have Mac OS 10.6.8 Instructions for getting to Profile without opening Firefox say click on Finder and on Library. No Library listed on Finder page. Downloaded new Firefox, but same error message---profile not available. Have Old Firefox Data folder on desktop, but don't know what to do with it.

Basic problem is error message: Your Firefox profile cannot be loaded. It may be missing or inaccessible.

Have Mac OS 10.6.8 Instructions for getting to Profile without opening Firefox say click on Finder and on Library. No Library listed on Finder page. Downloaded new Firefox, but same error message---profile not available. Have Old Firefox Data folder on desktop, but don't know what to do with it. Basic problem is error message: Your Firefox profile cannot be loaded. It may be missing or inaccessible.

All Replies (1)

FredMcD
FredMcD
more options

Windows: %AppData%\Mozilla\ C:\Users\<user>\AppData\Roaming\Mozilla\Firefox\ http://kb.mozillazine.org/Profile_folder_-_Firefox#Windows Linux: ~/.mozilla/ http://kb.mozillazine.org/Profile_folder_-_Firefox#Linux Mac: ~/Library/Application Support/ http://kb.mozillazine.org/Profile_folder_-_Firefox#Mac

http://kb.mozillazine.org/Profile_folder_-_Firefox - Navigating_to_the_profile_folder

https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles

Look on your desktop. Do you see a folder called; Old Firefox?

https://support.mozilla.org/en-US/kb/recovering-important-data-from-an-old-profile

https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles