This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Mozilla firefox frequently crashing

  • 1 reply
  • 1 has this problem
  • 2 views
  • Last reply by cor-el

rahults2412
rahults2412
more options

Please let me know what to do. Cause i am really used to mozilla and i am not realy keen on shifting to chrome :(

bp-86c6ef7d-ed67-42a7-897c-130ca2150828 8/28/2015 7:40 PM bp-ec0ba7fd-0460-4bb9-b789-3641d2150823 8/23/2015 5:29 PM 147998e8-7009-4529-a5a6-075c7bd43054 8/8/2015 12:27 AM b30e0b3e-59b2-4c81-b1d8-480c9a6d5a46 8/7/2015 10:25 PM 9e130684-0c9e-4728-b1d2-ce4fa853574f 7/25/2015 12:02 PM 36507ecc-2146-4d51-a5d3-bfda93269358 7/24/2015 10:32 PM 8b1572ea-25ee-46c8-b1f6-fa5036aa0038 6/17/2015 10:24 PM edc4e0d8-1967-4363-a3d1-dad5b55eaa1e 6/10/2015 9:26 PM 4ccd1491-aaa4-4f37-ac7a-413705eee3a7 6/8/2015 9:34 PM a7dd2d89-b5f0-461d-b402-a421e3d55ae8 5/23/2015 1:03 AM bp-4e7ae58b-5b11-40cc-b339-aaa372150519 5/19/2015 7:08 PM

Please let me know what to do. Cause i am really used to mozilla and i am not realy keen on shifting to chrome :( bp-86c6ef7d-ed67-42a7-897c-130ca2150828 8/28/2015 7:40 PM bp-ec0ba7fd-0460-4bb9-b789-3641d2150823 8/23/2015 5:29 PM 147998e8-7009-4529-a5a6-075c7bd43054 8/8/2015 12:27 AM b30e0b3e-59b2-4c81-b1d8-480c9a6d5a46 8/7/2015 10:25 PM 9e130684-0c9e-4728-b1d2-ce4fa853574f 7/25/2015 12:02 PM 36507ecc-2146-4d51-a5d3-bfda93269358 7/24/2015 10:32 PM 8b1572ea-25ee-46c8-b1f6-fa5036aa0038 6/17/2015 10:24 PM edc4e0d8-1967-4363-a3d1-dad5b55eaa1e 6/10/2015 9:26 PM 4ccd1491-aaa4-4f37-ac7a-413705eee3a7 6/8/2015 9:34 PM a7dd2d89-b5f0-461d-b402-a421e3d55ae8 5/23/2015 1:03 AM bp-4e7ae58b-5b11-40cc-b339-aaa372150519 5/19/2015 7:08 PM

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Note that crash report IDs that do not start with 'bp-' have not been submitted and thus are of no use (invalid). If a line on the about:crashes page doesn't start with "bp-" then click the line to submit the report and the link will be updated and gets a "bp-" prefix if the report is submitted successfully. --- Signature of the second crash report:

  • Firefox 40.0.2 Crash Report [@ igdumd32.dll@0xf9280 ]

You can try to disable hardware acceleration in Firefox.

  • Tools > Options > Advanced > General > Browsing: "Use hardware acceleration when available"

You need to close and restart Firefox after toggling this setting.

You can check if there is an update for your graphics display driver and check for hardware acceleration related issues.

Signature of the first crash report:

  • Firefox 40.0.3 Crash Report [@ RtlpCallQueryRegistryRoutine | RtlExitUserThread | hcapi.dll@0x41ea ]

You can check for issues with MacAfee software (hcapi.dll is a process belonging to the McAfee Host Intrusion Prevention program).