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E-mails I receive from an established list that I belong to are coming through without the message included, and I have to use Internet Explorer to read it.

  • 2 replies
  • 1 has this problem
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  • Last reply by FredMcD

julchek
julchek
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I have been getting e-mail messages from a specific user group that I belong to for several years, and only this year have I started having issues with getting the complete e-mail message when I use my mail account in the Firefox browser. If I use Internet Explorer as my browser and open up the e-mail there, I get the complete e-mail message without a problem. It's only when I use Firefox to open these e-mails that I don't get the complete message. I have attached a screenshot of the latest e-mail.

The list uses MailChimp to send out messages. It worked fine in Firefox until earlier this year - it seems that something in one of the upgrade this year caused this issue with the e-mails. Please respond and let me know what can be done to fix this issue - I may have to rethink using Firefox as my browser if this can't be resolved.

Thank you!

I have been getting e-mail messages from a specific user group that I belong to for several years, and only this year have I started having issues with getting the complete e-mail message when I use my mail account in the Firefox browser. If I use Internet Explorer as my browser and open up the e-mail there, I get the complete e-mail message without a problem. It's only when I use Firefox to open these e-mails that I don't get the complete message. I have attached a screenshot of the latest e-mail. The list uses MailChimp to send out messages. It worked fine in Firefox until earlier this year - it seems that something in one of the upgrade this year caused this issue with the e-mails. Please respond and let me know what can be done to fix this issue - I may have to rethink using Firefox as my browser if this can't be resolved. Thank you!
Attached screenshots

All Replies (2)

Ashish Mishra
Ashish Mishra
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unsubscribe that group which you are following.

FredMcD
FredMcD
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Make sure the message window is open to the message.

Many site issues can be caused by corrupt cookies or cache.

  • Clear the Cache and
  • Remove Cookies
    Warning ! ! This will log you out of sites you're logged in to.

Type about:preferences<Enter> in the address bar.

  • Cookies; Select Privacy. Under History, select Firefox will Use Custom Settings. Press the button on the right side called Show Cookies. Use the search bar to look for the site. Note; There may be more than one entry. Remove All of them.
  • Cache; Select Advanced > Network. Across from Cached Web Content, Press Clear Now.

If there is still a problem, Start Firefox in Safe Mode {web link} While you are in safe mode;

Type about:preferences#advanced<Enter> in the address bar.

Under Advanced, Select General. Look for and turn off Use Hardware Acceleration.

Poke around safe web sites. Are there any problems?

Then restart.