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"Search" finds an email and shows the "location". I can open the email from "search"window, but I can't find it in the "location" folder.

Richtonytom
Richtonytom
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I did not used to have this problem. But, I tried the folders>unified option, didn't like it, and then went back to folders>all. After that, many of my emails are no longer visible within their respective folders. If I search for a particular email, it pops up in the Search Window, and I can open it from there. The Search Window also tells me the exact location folder for this email. When I open that folder, the email is not there -- or not visible -- or something. How can I make my emails visible within their folders?

I did not used to have this problem. But, I tried the folders>unified option, didn't like it, and then went back to folders>all. After that, many of my emails are no longer visible within their respective folders. If I search for a particular email, it pops up in the Search Window, and I can open it from there. The Search Window also tells me the exact location folder for this email. When I open that folder, the email is not there -- or not visible -- or something. How can I make my emails visible within their folders?

All Replies (2)

Toad-Hall
Toad-Hall
  • Top 10 Contributor
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right click on the folder and select 'Properties' click on 'Repair folder' button to re-index your mail.

Select another folder and reselect the one you reindexed. This will look at the actual file storing the emails and display what it locates.

Did this work?

Richtonytom
Richtonytom Question owner
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I did exactly what you suggested, and nothing changed. Thx for trying. Any other suggestions will be appreciated.