This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Gmail mobile website does not load

  • 1 reply
  • 5 have this problem
  • 7 views
  • Last reply by Kevin

Gr8B8M8
Gr8B8M8
more options

Devoted Firefox user here. Tried Firefox on my LG G2 running lollipop 5.0.2. When I visit Gmail it tells me I'm trying to load basic html website, and gives me the following alternatives: 1. Take me to the latest Gmail 2. I'd like to use HTML Gmail.

First alternative gets me stuck in a loop, refreshes the same screen every time I tap.

Not interested in the basic html version so I'm forced to use other internet browsers which are far less user friendly than Firefox.

I have tried to to enable/disable cookies, reset the app in phone settings etc. Even the phone itself had a fresh system reset.

Please make Gmail mobile website load properly!

Devoted Firefox user here. Tried Firefox on my LG G2 running lollipop 5.0.2. When I visit Gmail it tells me I'm trying to load basic html website, and gives me the following alternatives: 1. Take me to the latest Gmail 2. I'd like to use HTML Gmail. First alternative gets me stuck in a loop, refreshes the same screen every time I tap. Not interested in the basic html version so I'm forced to use other internet browsers which are far less user friendly than Firefox. I have tried to to enable/disable cookies, reset the app in phone settings etc. Even the phone itself had a fresh system reset. Please make Gmail mobile website load properly!

All Replies (1)

Kevin
Kevin
  • Moderator
more options

Mozilla has little control over the content of the website. Firefox is a robust standards compliant browser. Websites on mobile have a bad habit of assuming that all browsers are Chrome or Safari. In short the Gmail team would need to fix their website.