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My Mozzilla Mail keeps freezing and is unresponsive. I need to keep closing and restarting it. it.

  • 6 replies
  • 3 have this problem
  • 11 views
  • Last reply by Wayne Mery

Millsyx
Millsyx
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I am running windows 7 professional. I have mozilla Mail 38.2.0 and it is open all the time. After several hours Mozilla stops collecting new mail and when I try refresh or open an existing email nothing happens. None of the buttons work except close. I have to close and reopen the program using the close 'X' in the top right corner. When it re opens it works fine again and shows no error messages.

I am running windows 7 professional. I have mozilla Mail 38.2.0 and it is open all the time. After several hours Mozilla stops collecting new mail and when I try refresh or open an existing email nothing happens. None of the buttons work except close. I have to close and reopen the program using the close 'X' in the top right corner. When it re opens it works fine again and shows no error messages.

Chosen solution

Hi, 

    I think I've found the problem. My laptop is set to sleep after a set time. It's when it awakens that causes the problem. I have set the laptop to never sleep and I have tested it for 4 days and up to now it has worked flawlessly. Fingers crossed.

Thanks for everyone that tried to help. Regards Millsyx

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All Replies (6)

christ1
christ1
  • Top 25 Contributor
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What is your anti-virus software?

Millsyx
Millsyx Question owner
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Hi, 

     I am using Microsoft Security Essentials.
christ1
christ1
  • Top 25 Contributor
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Try to start *Windows* in safe mode with networking enabled.

- Win7 http://windows.microsoft.com/en-US/windows7/Start-your-computer-in-safe-mode

Still in Windows safe mode, start Thunderbird in safe mode.

- https://support.mozilla.org/en-US/kb/safe-mode

Does the problem go away?

Millsyx
Millsyx Question owner
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Chosen Solution

Hi, 

    I think I've found the problem. My laptop is set to sleep after a set time. It's when it awakens that causes the problem. I have set the laptop to never sleep and I have tested it for 4 days and up to now it has worked flawlessly. Fingers crossed.

Thanks for everyone that tried to help. Regards Millsyx

christ1
christ1
  • Top 25 Contributor
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See http://emailmafia.net/2015/09/19/hibernation-bugs-fixed-for-tbird-38-3-0-release/

Wayne Mery
Wayne Mery
  • Moderator
  • Top 10 Contributor
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Please update to version 38.3.0 which is out today. Will probably fix your problem.

Is it better?