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Why no popup on website when popup is allowed?

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  • 1 has this problem
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  • Last reply by cor-el

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I need a popup in order to logon to a website. The site says that I have popups allowed but I can't get the popup. What is the problem?

I need a popup in order to logon to a website. The site says that I have popups allowed but I can't get the popup. What is the problem?

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Make sure your Java (Not JavaScript) is up to date Verify Java and Find Out-of-Date Versions {web link}

Version 8 Update 60 Release date August 18, 2015

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Does Firefox display an icon on the location/address bar that a pop-up is detected and possibly blocked?

You can inspect and manage permissions for the domain in the currently selected tab via these steps:

  • Click the "Site Identity Button" (globe/padlock) on the location/address bar
  • Click "More Information" to open "Tools > Page Info" with the Security tab selected

Go to the Permissions tab (Tools > Page Info > Permissions) to check the permissions for the domain in the currently selected tab.


Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem.

  • Switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance
  • Do NOT click the Reset button on the Safe Mode start window

What security software do you have?

Boot the computer in Windows Safe Mode with network support (press F8 on the boot screen) to see if that helps.

Modified by cor-el