Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Elements of the browser are not rendering.

  • 3 replies
  • 1 has this problem
  • 1 view
  • Last reply by FredMcD

more options

I have tried: rebooting my PC, resetting my Windows theme, refreshing Firefox, and contacting you!

I can't seem to upload files either... here are some DropBox links:

https://dl.dropboxusercontent.com/u/108089426/Screenshots/firefox40.0.3-newtab.png

https://dl.dropboxusercontent.com/u/108089426/Screenshots/firefox40.0.3-ask-a-question.png

I have tried: rebooting my PC, resetting my Windows theme, refreshing Firefox, and contacting you! I can't seem to upload files either... here are some DropBox links: https://dl.dropboxusercontent.com/u/108089426/Screenshots/firefox40.0.3-newtab.png https://dl.dropboxusercontent.com/u/108089426/Screenshots/firefox40.0.3-ask-a-question.png

All Replies (3)

more options

Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac Options)
key, and then starting Firefox. Is the problem still there?


check this:

  • see if there are updates for your graphics drive drivers

https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

  • disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later)

https://forums.adobe.com/message/4468493#TemporaryWorkaround

  • disable hardware acceleration in the Flash plugin

https://forums.adobe.com/thread/891337 See also:

more options

I had upgraded my nVidia driver 2 days ago to 355.82 WHQL without problems (or so I thought)

I'd like to try toggling hardware acceleration, but unfortunately about:preferences#advanced is not rendering the check boxes!

Using about:config and Google, I set the following to true: gfx.direct2d.disabled webgl.disabled

...and the problem is fixed! Thank you!

more options

That was very good work. Well Done. Please flag your last post as Solved Problem so others will know.