This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

I can't load Kongregate.com with Firefox

  • 3 replies
  • 2 have this problem
  • 1 view
  • Last reply by FredMcD

Stampiron
Stampiron
more options

I downloaded Firefox to use for the site Kongregate.com (some of its games no longer work with Chrome,) but Firefox seems unable to load the site for me. It just displays the homepage as basic HTML text with no graphics and the links don't work. I have uninstalled and reinstalled Firefox multiple times, cleared cookies and cache, restarted in safe mode and nothing changes.

I've tried several other sites (Youtube, Armorgames, etc....) and they all load fine with Firefox, and Kongregate loads fine with other browsers. It's this one site that just won't load for me on FIrefox.

Here is what I see: http://postimg.org/image/djd3jpst7/

Here is what I'm supposed to see: http://www.kongregate.com/

Any idea what could be causing this and how to fix it?

Thanks to anyone that can help!

I downloaded Firefox to use for the site Kongregate.com (some of its games no longer work with Chrome,) but Firefox seems unable to load the site for me. It just displays the homepage as basic HTML text with no graphics and the links don't work. I have uninstalled and reinstalled Firefox multiple times, cleared cookies and cache, restarted in safe mode and nothing changes. I've tried several other sites (Youtube, Armorgames, etc....) and they all load fine with Firefox, and Kongregate loads fine with other browsers. It's this one site that just won't load for me on FIrefox. Here is what I see: http://postimg.org/image/djd3jpst7/ Here is what I'm supposed to see: http://www.kongregate.com/ Any idea what could be causing this and how to fix it? Thanks to anyone that can help!

All Replies (3)

FredMcD
FredMcD
more options

https://support.mozilla.org/en-US/kb/firefox-cant-load-websites-other-browsers-can

http://kb.mozillazine.org/Error_loading_websites

Update your Flash Player Version 19.0.0.185
https://www.adobe.com/products/flashplayer/distribution3.html Note: Windows users must download the “Internet Explorer” and “Plugin-based browsers” installers.

Note: Edge on Win10 does not use ActiveX version but its own Flash.

See if there are updates for your graphics drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

Make sure your Java (Not JavaScript) is up to date Verify Java and Find Out-of-Date Versions {web link}

Version 8 Update 60 Release date August 18, 2015

Use this link to check that your plugins are up-to-date. If any are listed as unknown or research, do not worry about them.

Stampiron
Stampiron Question owner
more options

Thanks for your reply FredMcD =)

I tried everything on the list and no change. Updated everything that needed it, checked connection settings... Nada.

Anyone have any other ideas?

FredMcD
FredMcD
more options

Many site issues can be caused by corrupt cookies or cache.

  • Clear the Cache and
  • Remove Cookies
    Warning ! ! This will log you out of sites you're logged in to.

Type about:preferences<Enter> in the address bar.

  • Cookies; Select Privacy. Under History, select Firefox will Use Custom Settings. Press the button on the right side called Show Cookies. Use the search bar to look for the site. Note; There may be more than one entry. Remove All of them.
  • Cache; Select Advanced > Network. Across from Cached Web Content, Press Clear Now.

If there is still a problem, Start Firefox in Safe Mode {web link} While you are in safe mode;

Type about:preferences#advanced<Enter> in the address bar.

Under Advanced, Select General. Look for and turn off Use Hardware Acceleration.

Poke around safe web sites. Are there any problems?

Then restart.

Remove History For One Site Open the History Manager <Control><Shift> H. In the search bar, enter the name of the site. Right click on one of the listings and select Forget About This Site. This should remove all information, including any passwords / settings.