Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

I cant sign out or in using google accounts because of some cookies error!!

more options

Whenever I try to log out of gmail, this error message always shows up, google says it is a browser error, I've tried everything that says below, nothing works, I've also tried refreshing Firefox, still no good

Also when I want to log in to a site using GOOGLE, then this message always shows up.

Please Help Me,... this is a big problem, I'm stuck, can't do anything without logging into google.

Whenever I try to log out of gmail, this error message always shows up, google says it is a browser error, I've tried everything that says below, nothing works, I've also tried refreshing Firefox, still no good Also when I want to log in to a site using GOOGLE, then this message always shows up. Please Help Me,... this is a big problem, I'm stuck, can't do anything without logging into google.

Chosen solution

What message?

Hello,

In order to better assist you with your issue please provide us with a screenshot. If you need help to create a screenshot, please see How do I create a screenshot of my problem?

Once you've done this, attach the saved screenshot file to your forum post by clicking the Browse... button below the Post your reply box. This will help us to visualize the problem.

Thank you!


You may have a corrupt cookies.sqlite file.

Type about:support in the address bar and press enter.

Under the page logo on the left side you will see Application Basics. Under this find Profile Folder. To it’s right press the button Show Folder. This will open your file browser to the current Firefox profile. Now Close Firefox.

Locate the cookies.sqlite file. Then rename or delete it. Restart Firefox.

Read this answer in context 👍 2

All Replies (2)

more options

Chosen Solution

What message?

Hello,

In order to better assist you with your issue please provide us with a screenshot. If you need help to create a screenshot, please see How do I create a screenshot of my problem?

Once you've done this, attach the saved screenshot file to your forum post by clicking the Browse... button below the Post your reply box. This will help us to visualize the problem.

Thank you!


You may have a corrupt cookies.sqlite file.

Type about:support in the address bar and press enter.

Under the page logo on the left side you will see Application Basics. Under this find Profile Folder. To it’s right press the button Show Folder. This will open your file browser to the current Firefox profile. Now Close Firefox.

Locate the cookies.sqlite file. Then rename or delete it. Restart Firefox.

more options

You may already have tried this, but, have you deleted all Google cookies from your Firefox? You can use the Permissions Manager page to check all Google sites fairly quickly. Type or paste about:permissions in the address bar and press Enter to load the page.

The left column should start to fill with a list of sites from your history. In the search box above the list, type google and Firefox should filter the list for you to a handful of sites. Click the first one and then on the right side, you can remove its cookies. Work your way through all of them to ensure they are all gone.

Does Google work any better after that?